Please review our knowledgebase for detailed explanations and step-by-step how-to guides on each module of our POS system.
Sunfire POS provides 24/7 U.S.-based customer support through a built-in support ticket system that connects you with a real person — not a chatbot or overseas call center. You can also reach the support team by email at salesteam@sunfirepos.com or by phone at 833-552-4100833-552-4100. Average support response time is under 5 minutes.
The Sunfire POS Knowledge Base is a library of 43 PDF how-to guides and 13 video walkthroughs covering every module of the Sunfire POS system and all supported hardware. PDF guides cover topics including inventory management, employee management, payment processing, age verification, Factor4 loyalty and gift cards, cash drawer operations, reports, event POS, weight-based pricing, invoicing, email marketing, and hardware installation for Dejavoo terminals, Star Micronics printers, and Socket Scanner. Video walkthroughs cover the cash drawer, customer management, employees, gift cards, inventory, loyalty programs, POS and event POS, reports, support tickets, time clock, and transaction logs.
Yes. Sunfire POS provides 24/7 U.S.-based technical support every day of the year. Support is delivered by real domestic agents via the built-in support ticket module, with an average response time under 5 minutes — not an overseas call center or automated chatbot.
Yes. Every new Sunfire POS merchant receives a full, in-depth training session with the onboarding team to ensure familiarity with all platform features. Ongoing training resources are available at any time through the Knowledge Base, which includes 43 step-by-step PDF guides and 13 video walkthroughs for every POS module.
Support tickets can be submitted directly from within the Sunfire POS platform through the built-in support module. A step-by-step PDF guide titled Sunfire POS Submitting a Support Ticket and a Support Tickets video walkthrough are both available in the Knowledge Base on this page. You can also contact support by email at salesteam@sunfirepos.com or by phone at 833-552-4100.
The Sunfire POS Knowledge Base is accessible directly from this support page at sunfirepos.com/support.html. PDF guides and video walkthroughs are available to all active Sunfire POS merchants. The Knowledge Base is also accessible from within the Sunfire POS platform through the built-in support module — a Knowledgebase Module Walkthrough video is included to guide you through navigation.
